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Refund Policy

1. Introduction
At Auto Solutions NZ Limited, we want our customers to be fully satisfied with their purchase. If you are not completely happy with your product, please review our refund policy below. This policy outlines the process for requesting a refund, including any conditions that may apply.

 

2. Eligibility for Refunds
Refunds are available under the following circumstances:

  • Faulty or Damaged Goods: If the product you purchased is faulty, defective, or damaged upon arrival, you are eligible for a full refund or exchange.

  • Incorrect Items: If we send you the wrong item, we will provide a full refund or exchange for the correct item.

  • Change of Mind: We do not accept returns or provide refunds if you simply change your mind about a product. However, please contact us, and we may offer store credit in certain situations.

 

3. Return and Refund Process
To request a return or refund, follow these steps:

  • Contact Us: Please contact our customer service team within 14 days from the date you received the product. Provide details of the issue, including your order number, a description of the product, and the reason for the return.

  • Return Authorization: We will review your request and provide instructions for returning the product. Do not return any items before receiving approval from our team.

  • Return Shipping: The customer is responsible for return shipping unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping method for returns, as we cannot be responsible for lost items.

  • Condition of Returned Items: Returned items must be in unused, resalable condition with all original packaging, accessories, and documentation intact. If the product is used, damaged, or missing parts, the refund may be rejected or subject to a restocking fee.

 

4. Processing Refunds
Once we receive the returned product and verify that it meets the conditions for a refund, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund.

 

5. Non-Refundable Items
The following items are non-refundable:

  • Any item that has been used or installed (unless faulty).

  • Gift cards or store credits.

  • Specially ordered or customized items.

 

6. Shipping and Fitment Fees
Shipping and fitment fees are non-refundable. If the return is due to a fault on our end (such as damaged, faulty, or incorrect items), we will cover the return shipping costs.

 

7. Exchanges
If you would prefer an exchange instead of a refund, please contact us directly. We may offer an exchange depending on the availability of the product. If the exchange item is of greater value than the original, you may need to pay the difference.

 

8. Warranty Claims
Products sold by Auto Solutions NZ Limited are covered by the manufacturer's warranty (where applicable). If you experience issues with a product after the return period has passed, please contact us for warranty claims assistance.

 

9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Please review this policy regularly for updates.

 

10. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:

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